Emergency troubleshooting
A controller offline, doors not responding, or EntraPass unavailable? Reach a live technician at any hour.
Explore this serviceReach an experienced Kantech technician for EntraPass software, server, database, controller, programming, migration, and emergency help—without waiting for an onsite visit.
30-minute minimum · Time rounded up in 30-minute blocks · USD pricing
REMOTE TECHNICAL SERVICES
For facility teams, IT departments, property operators, and security dealers who need experienced Kantech help on demand.
A controller offline, doors not responding, or EntraPass unavailable? Reach a live technician at any hour.
Explore this serviceGet expert help with doors, schedules, access levels, operators, events, integrations, and system configuration.
Explore this serviceRemote support for EntraPass workstations, services, backups, recovery planning, and server migrations.
Explore this serviceBROAD PRODUCT COVERAGE
From a single standalone door to a multi-site Global Edition environment, we help you diagnose, configure, maintain, and plan your next step.
See all supported systems →STRAIGHTFORWARD PRICING
Start with hourly support, or choose a 12-month plan for preferred rates, weekly database backups, and premium access.
Pay as you go
Scheduled remote support with at least 24 hours’ notice.
Diamond
Priority coverage for organizations that cannot wait.
Silver & Gold
Weekly EntraPass database backup, 24/7 access, and discounted hourly service.
Compare all plansHOW REMOTE SUPPORT WORKS
Tell us what is happening, which system you have, and when you need help.
We confirm pricing, take the 30-minute deposit by phone, and arrange a secure remote session.
Your technician works through the issue with you and the remaining balance is invoiced after service.
SYSTEM OWNERS
Support for facility managers, IT teams, security departments, property operators, and organizations maintaining their own Kantech platform.
SECURITY DEALERS
Bring us into troubleshooting, programming, upgrades, migrations, and complex legacy environments while you keep the customer relationship.
Support for dealersCLEAR ANSWERS
Need something else? Call anytime. A live person answers 24/7.
888-618-2559No. KantechTechSupport.com is an independent authorized Kantech dealer. We provide paid remote technical services for customer-owned Kantech systems and are not Kantech or Johnson Controls corporate support.
Yes. We support current and legacy Kantech systems, including EntraPass editions, KT-series controllers, communications devices, and related system components.
Our toll-free number is answered 24/7/365. Express/Emergency service applies when an appointment is requested with less than 24 hours' notice.
KantechTechSupport.com provides paid remote EntraPass troubleshooting for system owners, facility teams, IT departments, property operators, and security dealers worldwide.
Yes. We remotely diagnose controller communications, EntraPass services, network paths, programming, and related system conditions while coordinating any physical checks with your onsite contact.
Yes. Remote programming support includes doors, schedules, holidays, users, cards, access levels, operators, events, reports, and supported system integrations.
YOUR SYSTEM. OUR EXPERTISE.