Live phone support answered 24/7/365Independent authorized Kantech dealer · Not corporate support888-618-2559
KantechTechSupport.com

REMOTE ENTRAPASS SUPPORT

EntraPass technical help—available 24/7.

Get remote help with EntraPass software, services, databases, workstations, programming, controller communications, upgrades, and server migrations for customer-owned Kantech systems.

Call 888-618-2559

ENTRAPASS SERVICES

Support for the system behind every door.

We help system owners and security dealers isolate problems, make controlled changes, and prepare reliable upgrade or recovery plans.

DIAGNOSE

EntraPass troubleshooting

Investigate services that will not start, operator problems, missing events, workstation connectivity, controller communications, alarms, and unexpected system behavior.

  • Service and application checks
  • Operator and workstation issues
  • Events, alarms, and communications
  • Coordination with onsite IT or technicians
CONFIGURE

Programming and administration

Make documented changes to doors, schedules, holidays, cardholders, access levels, operators, reports, and supported integrations.

  • Doors, schedules, and holidays
  • Cards, users, and access levels
  • Operators and permissions
  • Events and reports
PROTECT

Database and server support

Protect the EntraPass database, troubleshoot the server environment, and plan upgrades or migrations without losing sight of licensing and communications.

  • Database backup and restore planning
  • Weekly cloud backup on support plans
  • Server replacement and migration
  • Upgrade readiness and validation

BEFORE REMOTE SUPPORT

What helps an EntraPass session start faster.

Have the edition and version, exact error or symptom, affected doors or sites, recent changes, authorized server access, and an onsite contact available when a physical check may be needed.

Software detailsEntraPass edition, version, server, and affected workstation
Problem scopeOne door, one controller, one site, or the full system
Recent changesPower, network, firewall, server, programming, or software work
Authorized accessCustomer approval plus IT or onsite support when required

ENTRAPASS SUPPORT QUESTIONS

Direct answers for urgent searches.

A live person answers the support number 24/7/365.

888-618-2559
Can you troubleshoot EntraPass remotely?+

Yes. With authorized remote access and an onsite contact when needed, we can diagnose EntraPass services, workstations, controller communications, databases, programming, and many server-related problems.

Which EntraPass editions do you support?+

We support current and legacy EntraPass Special Edition, Corporate Edition, and Global Edition environments.

Can you help migrate EntraPass to a new server?+

Yes. We help plan and perform EntraPass server migrations with attention to backups, licensing, compatibility, workstation connections, controller communications, testing, and rollback readiness.

ENTRAPASS HELP NOW

Connect with a remote Kantech technician.

Read EntraPass guides