Escalate a difficult service call
Add focused Kantech experience when your field technician has completed the obvious checks and needs a second set of eyes.
FOR SECURITY DEALERS & INTEGRATORS
Remote technical assistance for troubleshooting, programming, server work, upgrades, migrations, and current or legacy Kantech environments.
WORK WITH YOUR TEAM
You remain the customer’s point of contact. We provide the remote Kantech technical depth needed to help your technician diagnose, configure, or plan the work.
Add focused Kantech experience when your field technician has completed the obvious checks and needs a second set of eyes.
Get help with an EntraPass edition, controller generation, database issue, or migration your team does not handle every day.
Work through programming, communications, upgrade, and commissioning questions without waiting for an onsite specialist.
Extend useful life and plan a responsible transition for older Kantech environments still serving customer facilities.
A SIMPLE DEALER WORKFLOW
Share the system edition, controller model, symptoms, recent changes, and checks already completed.
Coordinate access with the system owner and maintain an onsite contact for physical testing.
Complete the remote work or leave with a clear, evidence-based onsite repair plan.
RECURRING DEALER SUPPORT
Silver, Gold, and Diamond plans provide 24/7 access, discounted rates, and weekly EntraPass database backups. Diamond adds 10 included hours and a unique customer support number.