EntraPass unavailable
The application, services, server, or operator workstation cannot perform the needed work.
URGENT REMOTE KANTECH HELP
When EntraPass is unavailable, controllers are offline, doors are not responding as expected, or an urgent change cannot wait, call for experienced remote support.
WHEN TO CALL
You do not need to diagnose the failure first. Tell us what is not working, who is affected, when it began, and what changed immediately beforehand.
The application, services, server, or operator workstation cannot perform the needed work.
One controller, one site, or a larger communications path is showing an urgent failure.
An authorized change to schedules, access, doors, operators, or events is time-sensitive.
WHAT HAPPENS NEXT
Describe the impact, system edition, affected equipment, exact messages, and recent changes.
We confirm the emergency rate and collect the 30-minute deposit by phone.
Authorize remote access and coordinate an onsite or IT contact when physical or network checks are needed.
Yes. KantechTechSupport.com answers the support phone live 24 hours a day, 7 days a week, 365 days a year for worldwide English-language remote support.
An appointment requested with less than 24 hours' notice uses the $120 USD per hour Express/Emergency rate unless a support plan removes emergency pricing.
There is a 30-minute minimum. Time is rounded up in 30-minute blocks. A 30-minute deposit is collected by phone, and the remainder is invoiced after service.
NEED HELP NOW?